Ekue
Where to get help
When you email, write from the address you sign in with and tell us which business it's about. Never send a password, a full tax ID or a bank account number.
Common questions
I forgot my password
Use Forgot password on the sign-in page. We email you a link to set a new one.
I lost the phone with my two-factor app
Sign in with one of the recovery codes you saved when you turned two-factor on. If you don't have them, email support at ekue.com from your account's address; once we've confirmed it's you, we can reset two-factor so you can set it up again.
My account is locked
After several wrong passwords, Ekue locks the account for a short while to stop guessing. Wait and try again, or reset your password.
How do I get my data out?
Reports → Year end & export downloads everything as a zip: a spreadsheet per table and every file you uploaded. Reports can each be downloaded as CSV or printed to PDF.
I deleted a business by mistake
A deleted business can be restored for 30 days from Recently deleted. A closed account can be reopened for 30 days from the link in the email we sent when it closed.
How do card payments work?
Connect your own Stripe account under Settings. Invoices then carry a Pay button, the money goes to your Stripe account, and Ekue records the payment and Stripe's fee for you.
Which bank files can I import?
CSV and OFX/QFX, which nearly every US bank offers for download. Ekue remembers how each account's CSV is laid out, and skips rows you've already imported.
Can my bookkeeper or tax agent get in?
Yes. Invite them from Settings as an Editor, who can keep the books, or a Viewer, who can read and export but not change anything.